Frequently Asked Questions
Orders & Payments
Q. How can I request a quote for a product?
A. To request a quote for a product, simply follow these steps:
- Add the product to your quote: Click the “Add to Quote” button on the product page.
- Fill out the required fields: Go to your cart and complete the necessary information.
- Request the quote: Hit the “Request Quote” button.
Once you’ve submitted your request, a member of our sales team will get in touch with you shortly.
Alternatively, you can call us at 908-782-5696 to speak with a member of our sales team or e-mail [email protected].
Q. How do I place an order with Kuhl Corporation?
A. To place an order, you have a few options:
- By Phone, Email, Fax or Mail: You can place an order directly by contacting us via phone, email, fax or through our mailing address.
- Quote Request: Alternatively, you can fill out a quote request for the products you’re interested in. Our sales team will process your request and convert it into an order.
Please reach out to us, and we’ll be happy to assist you with your order!
Q. What payment methods does Kuhl Corporation accept?
A. We accept VISA/MC, ACH, Wire Transfer or Check.
Q. Can I make changes to my order after it’s been placed?
A. We understand that sometimes changes are necessary! If your order has not yet shipped, we can help you make adjustments. Truck orders typically ship within 7-10 business days, while ground orders usually ship in 1-3 business days. If your order is still in processing, please contact us as soon as possible, and we will do our best to accommodate your request. Once your order has shipped, we are unable to make any changes. If your order has already shipped and you’d like to start a return, please view our return policy for more details.
Q. How can I track my order?
A. If you’d like to receive tracking information via email once your order has shipped, please notify your sales representative when placing your order. Alternatively, you can call us at 908-782-5696 to inquire about your order status and obtain tracking details over the phone.
Q. How do I cancel an order?
A. To cancel an order, we recommend calling us at 908-782-5696. Alternatively, you can email us at [email protected]. Please be sure to include your order number in your request.
Shipping & Delivery
Q. What shipping options are available?
A. We ship ground orders via UPS. If you’d like to use your own UPS, FedEx, or DHL account number for shipping, we can arrange that as well. For truck shipments, we select the most cost-effective rate available to ensure the best value for your order.
Q. Do you ship internationally?
A. Yes, we ship internationally for both our poultry products and machinery products. Please contact us for more details on shipping options and rates to your location.
Q. Can I change my shipping address after an order is placed?
A. In some cases, we can adjust the shipping address while the product is in transit. However, if the order has already been delivered, we will need to issue a call tag and reship the item to the correct address once it has been returned. Please contact us as soon as possible if you need to make any changes.
Q. What is the delivery time for poultry plastic equipment and industrial washing equipment?
A. Once the order is shipped, the delivery time for poultry plastic equipment is typically 3-5 business days for truck orders and 2-4 business days for ground orders. For industrial washing equipment, delivery times vary depending on the capacity, ranging from 6 months to a year. Please contact us for more specific delivery estimates based on your order.
Q. How long does it typically take the warehouse to receive an item that has been backordered?
A. The time it takes for the warehouse to receive a back-ordered item depends on the specific product. Typically, backordered items arrive within a few weeks. We make every effort to receive, and ship backordered items as quickly as possible to ensure timely delivery.
Maintenance & Support
Q. Do you provide installation services for your equipment?
A. Yes, we offer installation assistance for our industrial equipment. Our team of experienced service technicians is available to help with the installation process, ensuring everything is set up and functioning properly.
Q. Do you provide technical support for your equipment?
A. Yes, we provide technical support for our equipment. You can reach us through our phone line, at 908-782-5696, to speak with a representative from either division for assistance with your product. In some cases, our service technicians may be dispatched for machinery repairs if needed.
Q. Can I order replacement parts for your equipment?
A. Yes, you can order replacement parts for our equipment. We offer parts for both our machinery and poultry plastic equipment. Please contact us by phone or email to inquire about or order the replacement parts you need.
